Policies

1) Privacy Policy

Privacy Policy
Effective Date: 18/03/4
Last Updated: 18/03/26

1. Who We Are

This website is operated by Symeon Tsilepis], trading as Symeon Shawn (“we,” “us,” “our”).

Contact details:
Email: symeon@symeonshawn.com
Country of establishment: Greece

If you have questions about this Privacy Policy or how we process personal data, contact us at the email above.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

  • visit our website;
  • submit an inquiry or application form;
  • contact us by email or social media;
  • book or purchase services;
  • join a mailing list or newsletter;
  • interact with embedded content, analytics, or other website tools.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • identity data, such as your name or artist name;
  • contact data, such as your email address, phone number, and social handles;
  • project data, such as demo links, reference tracks, creative brief details, deadlines, budget range, and information you choose to provide;
  • transaction data, such as invoices, payment status, and purchase history;
  • technical data, such as IP address, browser type, device information, pages visited, and cookie-related data;
  • communications data, such as messages, inquiry submissions, and call notes.

Please do not send sensitive personal data unless we specifically request it and it is necessary for the project.

4. How We Collect Personal Data

We collect personal data:

  • directly from you when you fill out forms, email us, book calls, or purchase services;
  • automatically through cookies and similar technologies where applicable;
  • from third-party services you choose to use in connection with us, such as payment processors, form tools, calendar tools, embedded media platforms, or analytics tools.

5. Why We Process Personal Data and Legal Bases

We process personal data for the following purposes:

A. To respond to inquiries and applications

We use your data to review your inquiry, communicate with you, and determine whether we are a fit to work together.

Legal basis: steps at your request before entering into a contract and, where appropriate, our legitimate interests in managing inquiries.

B. To provide services and manage client projects

We use your data to onboard you, perform the agreed services, deliver files, manage revisions, issue invoices, and provide support.

Legal basis: performance of a contract and compliance with legal obligations.

C. To process payments and maintain records

We use relevant data for payment handling, accounting, fraud prevention, and legal recordkeeping.

Legal basis: performance of a contract and compliance with legal obligations.

D. To improve website performance and user experience

We may use analytics and similar tools to understand website traffic, site usage, and performance.

Legal basis: consent where required for non-essential cookies and legitimate interests for strictly necessary technical operations.

E. To send updates, newsletters, or marketing communications

We may send email updates only where you have subscribed, consented, or where otherwise permitted by law.

Legal basis: consent and, where lawful, legitimate interests.

6. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functions and, where enabled, analytics, preferences, and marketing features.

Non-essential cookies are not set until you have given consent through our cookie banner or consent manager. You can withdraw or change your consent at any time through [COOKIE SETTINGS LINK]. Our Cookie Policy explains this in more detail.

7. Who We Share Data With

We may share personal data only where reasonably necessary with service providers such as:

  • website hosting providers;
  • form and email providers;
  • payment processors;
  • invoicing/accounting tools;
  • analytics providers;
  • cloud storage and file-delivery tools;
  • scheduling or call-booking tools;
  • legal, tax, or professional advisers where required.

We do not sell personal data.

8. International Transfers

Some of our service providers may process data outside your country or outside the EEA. Where personal data is transferred outside the EEA, we take appropriate safeguards as required by applicable law, such as relying on adequacy decisions, contractual safeguards, or other lawful transfer mechanisms.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including legal, tax, accounting, dispute-resolution, and recordkeeping needs.

Typical retention periods:

  • inquiry submissions: up to [12/24] months unless a client relationship begins;
  • client/project records: up to [6/7/10] years where needed for tax, accounting, and legal purposes;
  • marketing consent records: until consent is withdrawn or records are no longer needed;
  • analytics/cookie data: according to the settings of the relevant tool and our Cookie Policy.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request erasure;
  • restrict processing;
  • object to processing based on legitimate interests;
  • withdraw consent at any time where processing is based on consent;
  • receive a portable copy of certain data;
  • lodge a complaint with your local supervisory authority.

We aim to respond to valid requests within the timeframe required by law. GDPR generally requires a response without undue delay and usually within one month, subject to lawful extensions for complex requests.

11. Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link or by emailing us at [EMAIL]. Unsubscribing from marketing messages does not affect service-related communications.

12. Third-Party Links and Embedded Content

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices of third parties. Please review their policies separately.

13. Security

We use reasonable technical and organisational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

14. Children

Our website and services are not directed to children, and we do not knowingly collect personal data from children without appropriate consent where required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

16. Contact

For privacy requests or questions, contact:
Symeon Shawn
Email: symeon@symeonshawn.com

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